Frequently Asked Questions
Below are some of the most common questions we receive about UrgentChart.
Can I use my tablet instead of a desktop or a laptop?
Yes. We recommend tablets with a minimum 9” diagonal screen to improve user experience.
Do I need an internet connection to access UrgentChart?
Yes. To access the EMR platform, you need a stable internet connection — hard-wired from a computer or via WiFi for mobile devices.
How much does the UrgentChart system cost?
Our pricing model is based on a monthly user subscription. Please contact our sales team for a customized quote.
Can UrgentChart extend to multiple locations?
Yes. UrgentChart supports seamless multi-location implementation.
Can I migrate my old EMR data to UrgentChart?
Yes. Data migration is possible if the data from the old EMR is in a transferable electronic format. UrgentChart’s data experts can help you determine this. We also offer data migration services to relieve your staff from this responsibility, helping ensure a seamless transition to your new EMR. Contact us to learn more.
Does UrgentChart require installation on my clinic computers?
No. UrgentChart is a fully cloud-based system that requires only an internet connection and a browser on your device to access the software in the cloud.
Where is the patient data stored? How do I know it's secure?
UrgentChart utilizes AWS to store patient data, which is secured using multi-level security mechanisms and encryption. AWS is architected to be the most flexible and secure cloud computing environment available today.
Its core infrastructure is built to satisfy the security requirements of the military, global banks, and other high-sensitivity organizations. Data is accessible only to authenticated users with designated credentials.
Does someone need to visit my clinic if the software has updates?
No. UrgentChart’s technical experts perform all updates remotely via cloud servers to keep your software up to date and running smoothly.
Does UrgentChart work on Mac?
Yes. UrgentChart only requires an internet connection and a browser. Neutral browsers such as Firefox that run on Windows, Mac, or Android OS can be used to access UrgentChart.
How affordable is UrgentChart?
UrgentChart offers a predictable, fixed-fee implementation that includes updates and enhancements to help minimize financial impact.
Can UrgentChart integrate with outside systems?
UrgentChart can integrate with most outside systems. Some programs and vendors that UrgentChart integrates with are listed on the EMR Integration Marketplace.
If a company is not mentioned on the Marketplace, simply make a request through your client manager, and the UrgentChart technical team will facilitate a connection.
Have a Different Question?
The UrgentChart team is here to help. Reach out and we’ll get you the answers you need.
Contact Us
Want to learn more about how UrgentChart can make a difference at your healthcare organization? Reach out and our team will be in touch soon.